Frequently Asked Questions

How do I access the portal?

Use your registered email or approved portal username to sign in from the MoniSa portal login page. If your email is not verified yet, use the verification email or the resend verification page.

Why can I log in but not use all portal features?

Freelancer accounts require email verification, completion of the five controlled vendor documents, and approval before task and payment areas become available. Project Manager accounts are created by invitation only.

Which controlled documents do freelancers complete?

Every freelancer/vendor completes the Master Vendor Services Agreement, Translation & Localization Vendor Services Agreement, AI Data Services Vendor Services Agreement, Vendor and Freelancer Payment Policy, and Vendor Data Security Acknowledgement.

Where do I update payment details?

Open your editable profile page and complete the payout method requested for your country before raising invoices.

How do I submit work for a task?

Open the assigned task, add the required file or a valid Drive link when permitted, include submission notes if needed, and submit it for review.

Who can see my files and invoices?

Portal file and invoice access is scoped to authorized users such as the resource, assigned project manager, manager, or administrator.